Assessor Resource

ICTTEN410
Locate, diagnose and rectify faults

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks.

It applies to individuals who may work as telecommunications officers, communications cablers, or installers of customer premises' equipment, for optical and radio frequency (RF) equipment, multimedia and IP networks.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to locate and rectify fault

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

1.2 Arrange site access according to required procedure

1.3 Obtain information on the nature of fault from the customer

1.4 Obtain suitable testing tools and equipment and specify personal protective equipment

1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

2. Locate and diagnose fault

2.1 Conduct appropriate test to identify type of fault

2.2 Isolate fault progressively to remove likely variables from assessment

2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time

2.4 Notify customer of findings

3. Rectify fault

3.1 Determine options to rectify fault, and present options to customer

3.2 Advise customer of costs of any repair not covered by service agreement

3.3 Rectify fault if in agreement with client

3.4 Conduct work in a manner which is safe for repairer and customer

3.5 Refer any unresolved faults to other parties for resolution or escalation if required

4. Complete documentation and clean up worksite

4.1 Advise customer of successful fault clearance and secure sign-off

4.2 Complete all records

4.3 Complete reports to justify fault diagnosis and rectification methodology, if required

4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements

4.5 Restore any changes made to worksite during fault repair to the customers satisfaction

Evidence of ability to:

effectively identify different faults

establish context and background information, and determine and rank likely causes of fault

obtain suitable tools and equipment and apply simple checks, tests and fault-finding methodology

apply recommended means to rectify fault

comply with all related work health and safety (WHS) requirements and work practices

ensure customer and relevant personnel are informed of progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate various fault-finding techniques for different networking situations

specify and evaluate test equipment used for fault finding

specify safety standards required when testing different types of systems

outline common network faults and their rectification

explain the value of specific regulatory and other documentation required when testing and reporting on test results.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications networks engineering field of work and include access to:

an appropriate site

test and related equipment currently used in industry

relevant technical specifications and requirements

regulatory and site-related documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to locate and rectify fault

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

1.2 Arrange site access according to required procedure

1.3 Obtain information on the nature of fault from the customer

1.4 Obtain suitable testing tools and equipment and specify personal protective equipment

1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

2. Locate and diagnose fault

2.1 Conduct appropriate test to identify type of fault

2.2 Isolate fault progressively to remove likely variables from assessment

2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time

2.4 Notify customer of findings

3. Rectify fault

3.1 Determine options to rectify fault, and present options to customer

3.2 Advise customer of costs of any repair not covered by service agreement

3.3 Rectify fault if in agreement with client

3.4 Conduct work in a manner which is safe for repairer and customer

3.5 Refer any unresolved faults to other parties for resolution or escalation if required

4. Complete documentation and clean up worksite

4.1 Advise customer of successful fault clearance and secure sign-off

4.2 Complete all records

4.3 Complete reports to justify fault diagnosis and rectification methodology, if required

4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements

4.5 Restore any changes made to worksite during fault repair to the customers satisfaction

Evidence of ability to:

effectively identify different faults

establish context and background information, and determine and rank likely causes of fault

obtain suitable tools and equipment and apply simple checks, tests and fault-finding methodology

apply recommended means to rectify fault

comply with all related work health and safety (WHS) requirements and work practices

ensure customer and relevant personnel are informed of progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate various fault-finding techniques for different networking situations

specify and evaluate test equipment used for fault finding

specify safety standards required when testing different types of systems

outline common network faults and their rectification

explain the value of specific regulatory and other documentation required when testing and reporting on test results.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications networks engineering field of work and include access to:

an appropriate site

test and related equipment currently used in industry

relevant technical specifications and requirements

regulatory and site-related documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards 
Arrange site access according to required procedure 
Obtain information on the nature of fault from the customer 
Obtain suitable testing tools and equipment and specify personal protective equipment 
Conduct fault-finding using methodical and safe practices suitable for system and problem type 
Conduct appropriate test to identify type of fault 
Isolate fault progressively to remove likely variables from assessment 
Locate fault without undue interruptions to customer activity, in the shortest possible time 
Notify customer of findings 
Determine options to rectify fault, and present options to customer 
Advise customer of costs of any repair not covered by service agreement 
Rectify fault if in agreement with client 
Conduct work in a manner which is safe for repairer and customer 
Refer any unresolved faults to other parties for resolution or escalation if required 
Advise customer of successful fault clearance and secure sign-off 
Complete all records 
Complete reports to justify fault diagnosis and rectification methodology, if required 
Remove all waste and debris from worksite and dispose of them according to environmental requirements 
Restore any changes made to worksite during fault repair to the customers satisfaction 

Forms

Assessment Cover Sheet

ICTTEN410 - Locate, diagnose and rectify faults
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

ICTTEN410 - Locate, diagnose and rectify faults

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: